Important shipping and returns information

Frequently asked questions

How quickly can I expect to receive my Simidele items?

Every Simidele piece is carefully prepared, quality-checked, and shipped within our stated processing timeframe. Delivery times may vary by location, product, and shipping method, but we ensure every order arrives safely, beautifully packaged, and ready to be enjoyed.

What are the shipping costs for UK and international customers?

Shipping costs vary by location, package size, and delivery method. UK and international customers will see available shipping options and costs at checkout. We’re committed to ensuring every Simidele piece arrives safely and securely.

What is the process for returning or exchanging an item?

At Simidele, we want you to love your purchase. If an item isn’t right for you, you may contact us within the return period to request a return or exchange, provided it is unworn, unused, in its original condition, and has all tags attached. Please review our size guide before ordering to help ensure the best fit.

Who should I contact if I have questions about my delivery or return?

For questions about deliveries, returns, exchanges, or orders, please contact the Simidele team via our customer service email or the contact details on our website. We’re always happy to help.

Shop with confidence

Discover the unique blend of African heritage and modern style at Simidele. We bring you quality fashion and exceptional service, from browsing our collections to receiving your favourite pieces. Find your next favourite today.